Are online transactions secure?
Unique Gifts by Lucy assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
Where Do You Ship
At Present we ship to continental USA and are unable to ship to international, Alaska , Hawaii, PO Box, APO or FPO addresses or other US Territories
Shipping
Orders usually ship within 3-5 days from date of order.
Can I return personalized items?
Items personalized as per order cannot be returned. Please submit personalization information exactly how you would like it to appear on the items. If you receive your items and believe there is an error with the personalization or engraving, you must contact us within 7 days of receiving the items in order to be eligible for a replacement and/or refund. In the unlikely event a personalized item was incorrectly processed, we will replace the items at no additional charge or issue a refund for the purchase price of the item.
What is your return policy?
We stand by the quality of our merchandise.If for any reason you are not satisfied with your purchase, we accept returns of unused merachandise in original packaging for refund within 10 days when accompanied by your original receipt. Please include a note in the shipment explaining the reason for returning or exhanging the items or items.
It is highly recommended that you ship your return via US Postal Service (USPS) with proper packaging, insurance and tracking.
Please send your returns to:
Unique Gifts By Lucy
63 Sonora Pkwy
Rochester NY 14618
Shipping Charges are non- refundable
Refunds generally appear on your credit card statement in one to two billing periods. Since our online orders require credit cards as the method of payment, your refunds will take the form of a credit back to the same card used to make the original purchase.
If you open the shipment and it's damaged, be sure to keep the original packaging. Please email uniquegiftsbylucy@gmail.com or call us (585-500-5856) and we will file a claim for you.
What items are non-refundable?
Items that are not returned in original condition and packaging, items damaged in the return shipment, monogrammed or personalized items cannot be returned unless defective.
We do not charge a restocking fee